Product
Cure Hydrating Electrolyte Mix is a plant-based hydrating drink mix based on the World Health Organization standard for Oral Rehydration Solution (ORS) but updated for a modern lifestyle. Our formula has 4x the electrolytes of leading sports drinks but contains no added sugar or artificial ingredients. This scientifically balanced formula can be used to help combat dehydration caused by everyday activities including exercise, drinking alcohol, travel, or illness.
Oral Rehydration Solution is a formula used to prevent and treat dehydration. An exact ratio of glucose-to-sodium triggers the sodium glucose transporter mechanism in the body that helps to rapidly absorb water and electrolytes into the bloodstream. The formula was originally pioneered by the World Health Organization to treat severe dehydration in people suffering from Cholera and has saved over 50 million lives. ORS is considered to be significantly safer and just as effective as fluid replacement through an IV drip. This innovation in hydration science has over 50 years of research and is considered to be one of the greatest medical advances of the last century.
Donβt get us wrong β we love water. But water on its own is often not enough to properly rehydrate our bodies. Sweat loss, alcohol consumption, travel, illness and a variety of other factors can lead to electrolyte imbalances. These imbalances prevent our bodies from effectively absorbing water into our bloodstreams, leading to dehydration.
You should drink our Hydrating Electrolyte Mix whenever you expect to sweat or after youβre feeling the symptoms of dehydration (such as fatigue, headaches, or loss of focus). If youβre doing strenuous exercise, you can drink Cure either before, during, or immediately after your workout. If youβre hoping to ward off a hangover, itβs best to drink Cure before you go to bed. Starting your day with Cure is also a great way to naturally energize!
Cure is currently sold in powdered form to reduce our carbon footprint and provide customers with a portable beverage option. We use a proprietary technology to evaporate the water from coconuts while maintaining all of the valuable nutrients and minerals you find in coconut water. This way you get all of the benefits from coconut water without the energy required to ship and refrigerate liquids. Our convenient stick pack also requires 95% less packaging than a plastic bottle.
Yes! Cure is Non-GMO Project Verified, meaning that all of our ingredients are Non-GMO.
No. Cure is classified by the FDA as a food/beverage.
Cure products are currently Non GMO Project Verified, Kosher Certified, and Gluten Free Certified by GFCO.
In addition to being Non-GMO, Kosher and Gluten Free, all Cure products are free of added sugar, sugar alcohols, milk, egg, soy, peanut, sesame, fish and shellfish allergens. There are no artificial or synthetic flavors, sweeteners, colors or dyes.
All of our products contain coconut water. Coconuts are considered a tree nut, which is a common allergen. As always, itβs a good idea to consult your doctor before using any new product if you have any specific health issues or allergies.
When stored at room temperature, Cure will stay fresh for 18 months after the manufacture date. The expiration date is printed on each stick pack and pouch. When mixed with a liquid such as water and refrigerated, Cure will stay fresh for up to 24 hours. Given the purity of ingredients and lack of additives, clumping sometimes occurs when the powder is exposed to heat or humidity above 85 degrees. In the summer months, we recommend bringing your product inside as soon as possible to avoid being exposed to hot temperatures. We always strive to ensure the product arrives in perfect condition but if you receive a product that was damaged in transit, please reach out to customer service for a replacement.
Yes. Cure is OB/GYN approved but if you are pregnant, we still recommend consulting with your doctor before consuming Cure.
Due to the natural ingredients we use in our formula, you may notice that Cure does not fully dissolve in your water bottle. In particular, the pink Himalayan salt can sometimes settle towards the bottom. This is completely normal! Give your water bottle a shake, or stir the formula in your glass and the product will evenly distribute again.
No. Cure uses a blend of natural sugar alternatives including Organic Stevia Extract and Monk Fruit that contains no calories. Stevia leaf extract is born from the sweet leaves of the stevia plant and Monk Fruit is a vine-ripened fruit native to Asia that helps round out the flavor so that there is no bitter aftertaste.
Despite the common misconception, stevia is not an artificial sweetener! In order to extract the natural sweetness of the stevia plant, its leaves are harvested, dried, and then steeped in hot water. The resulting extract mixture is then filtered, purified, and finally dried to create a crystalized extract which we use in our formula. Since stevia is much sweeter than sugar (about 200 times sweeter, in fact), we only need to use a very small amount in each serving of Cure.
Currently when you select the 28 count packs option we send you two 14 count packs.
We conduct third party lab testing to ensure our products are free of milk, egg, soy, peanut, sesame, gluten, fish & shellfish allergens. We also conduct heavy metal testing, and have both Non-GMO Project Verification and Gluten-Free certifications. Additionally, our products are free of added sugars and sugar alcohols as well as artificial or synthetic flavors, sweeteners, colors and dyes.
Our organic flavors use oils and extracts from natural sources, like spices, fruits, or plants. The organic flavors used in our products come from real ingredients that could be found in nature. We never use any artificial ingredients and have no artificial or synthetic flavors, sweeteners, colors or dyes.
Kids Hydration Product
Cure Kids is the premium hydration brand for kids, offering a delicious & fun, pediatrician-approved & scientifically formulated electrolyte mix. Our products are created from plant-based ingredients and are free from added sugars and artificial sweeteners, delivering essential hydration for kids without unnecessary additives.
Each serving of Cure Kids is packed with the perfect blend of sodium, potassium, and glucose that a kidβs body needs to hydrate most effectively. These essential electrolytes and ingredients come from natural sources like coconut water, pink Himalayan salt, and fruit juice powders, leaving behind harmful ingredients like cane sugar, dextrose, erythritol, and more so that parents donβt have to compromise between giving kids a healthy option and a great tasting one!
Cure Kids follows the same effective formula we made for adults, designed in fun kids packaging and made in delicious kid-friendly flavors. Both product lines are safe for children ages 1 and older to consume.Β
Cure Kids is free of milk, egg, soy, peanut, sesame, gluten, fish & shellfish allergens. We conduct allergen testing on our products to ensure that the above-listed allergens are not in Cure Kids products.
Please note, Cure Kids is not free of tree nut allergens, as our product contains coconut.
Subscription Management
It's super simple! Just navigate to the account page and login to your account if you have one. You can then navigate to your portal to see your active and inactive subscriptions.
If you don't have one, you can choose to create an account or login through our passwordless login with the email or phone number that you used to check out when you subscribed.
Absolutely! You can add or remove products, swap flavors, skip shipments, or cancel anytime by logging into your account portal. Need extra help? Email us at hi@curehydration.com.
The cutoff time of when you can modify, skip, or cancel an order is before 12 AM EST on the day your subscription is set to renew.
If your order has processed through our warehouse, we are not able to cancel it. We apologize for any inconvenience.
All subscribers get the following perks:
- 20% off for life!
- Free US shipping on all subscription orders.
- Bonus gifts on months three and six.
- Discounted pricing on one-time add-ons. We'll honor subscription pricing when you add one-off items to your subscription order.
You will receive a bonus gift on your third and sixth subscription orders counting up from March 28th, 2023 when we released this perk!
If you are an existing subscriber, your orders will only start counting towards the gift when it renews past that date. New subscribers from that day and on will start at one automatically.
You can do so by logging in to our portal and adding extras. We'll even honor subscription pricing if you just add it to your existing subscription.
Order Management
We fully stand behind our product and are 100% committed to making sure our customers are happy. If for any reason you are unsatisfied with your order, please reach out to hi@curehydration.com and we'll make it right.
Please note that to ensure the quality and safety of our product, we cannot accept returns. We can offer a replacement or refund on one time purchase orders placed through our website containing one Starter Kit, one Variety Pack or one 14-count pouch , within 30 days of the original purchase date. To expedite your request, please include the following when you contact us at hi@curehydration.com:
1. Your Cure order number
2. A brief description of the issue and feedback on your experience
3. Your preference for a replacement or a refund
While we donβt accept returns or provide refunds for purchases made at retail locations, we recommend that you reach out directly to the retailerβs customer help center. That said, if you have any questions or feedback about Cure products, weβd love to hear from you. Please donβt hesitate to reach out to our team directly.
Weβre unable to make adjustments or cancel orders after theyβve been placed.
Gift Cards
Yes! Gift cards can be purchased directly onΒ curehydration.comΒ for $25-$100 (in increments of $25). Gift cards are valid for one time purchase items made onΒ curehydration.com. Gift cards cannot be utilized for subscription purchases.
When you purchase a gift card, you will receive an email with the gift card code that you can personally forward to the intended recipient.
If you are the recipient of a gift card, you can enter in the gift card code and select apply before proceeding with shipping at checkout.
Gift cards are final purchase items and non-refundable.Β
Shipping
Shipping is free for all US subscription orders. One-time US orders have a flat fee of $3.99 for standard service, with free shipping on orders over $45. Expedited shipping is also available for US orders at checkout for $7.99 regardless of cart value.
All orders to Canada have a flat fee of $15, with free shipping on orders over $50 USD. All other international orders have a flat fee of $20, with free shipping on orders over $100 USD.
Orders that qualify for free international shipping will be clearly visible at checkout and will receive a coupon to cover shipping costs. Please note that shipping fees to Canada and all other international destinations for recurring subscriptions will still apply if the subscription basket at time of shipment does not meet the established free shipping thresholds.
Should you be looking for faster or additional affordable international shipping options, we encourage you to order Cure fromΒ Mayple.
Please email hi@curehydration.com for any questions about our shipping rates.
For one time purchases withΒ Standard ShippingΒ and recurring subscription orders placed onΒ curehydration.com, most U.S. orders should arrive within 4-8 business days after the order is placed or subscription renewal date.
U.S. one time orders purchased with Expedited Shipping should arrive within 2-5 business days after the order is placed.
Canadian and all other international orders should arrive within 10-14 business days.
Yes, we ship all over the world. Certain countries may require additional information to process your delivery such as providing a personal tax ID, therefore, please ensure you are able to comply with local regulations before ordering. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.
If USPS indicates your package is ready for pickup, itβs usually because a delivery attempt was made but couldnβt be completed. You can pick up the package at your local post office.
To locate the pickup address, check the tracking link in your order confirmation email or visit our tracking portal. The address for pickup will be listed there.
Yes, we are proud to announce that through our partnership with Onward and Cool Effect, all customers have the option to make their Cure purchases carbon neutral by selecting the Onward VIP Package Protection toggle at checkout for a small fee.
By activating this toggle, which is pre-selected at checkout, you are able to contribute to Cure's current verified carbon removal project that will ensure all carbon emissions related to the last mile transportation of your order are off-set.
Payment
Your card is charged the day your subscription renews and your order processes. If you make any changes after 12 AM EST on your renewal date, your order will have already been processed.
We accept Visa, MasterCard, American Express, and Discover. You can also checkout by utilizing PayPal, Google Pay, or Apple Pay.
To update your billing information, sign into your account. Once logged in, click βManage Subscriptionsβ on the left-hand side of the screen, then select βBilling Informationβ. From there, you can edit your billing information by clicking βEditβ or your card on file by selecting βUpdate cardβ.
Yes! You can use your HSA/FSA dollars to purchase eligible products on Cure's website using the Sika Health payment method. All eligible products will say HSA/FSA eligible under the Product Description. When you add HSA/FSA eligible products to your cart, you can select theΒ Sika Health (HSA/FSA) payment method and follow the instructions. No receipts, no reimbursements, no hassle.
Yes. HSA/FSA-eligible products can also be purchased as subscriptions; however, due to Shopify limitations, the Sika Health payment method will not show up. In that case, you can use our HSA/FSA card for payment using our standard checkout (not including express checkout options; ShopPay, PayPal, GPay, or Venmo) and submit the receipt to your administrator for reimbursement.
You don't need a receipt when using Sika Health as your payment method. If you prefer to use your HSA/FSA card through our standard checkout (not including express checkout options; ShopPay, PayPal, GPay, or Venmo) or are purchasing subscriptions, your order confirmation email can serve as an itemized receipt for HSA/FSA reimbursement.
If you have a mixed basket of eligible and ineligibleΒ products, Sika Health makes this very easy. When you select the Sika Health (HSA/FSA) payment method at checkout, your cart will automatically be split into an eligible and ineligible subtotal. You can then add the appropriate payment method for each subtotal. Sika Health will handle the rest!
Not to worry! Sika Health can check your available HSA/FSA balance, charge that amount, and allow you to provide a backup credit or debit card to handle the rest. Enter your card details like normal and follow the prompts from Sika Health!
The Cure Club: Loyalty & Rewards
When you create an account on our website, youβll automatically have a loyalty account. It's that easy! Plus, you get welcome points automatically for creating an account.
If you are a subscriber or have created an account with us, yes! If you don't have an account, you will want to create one.
Everyone can participate in loyalty as long as they make an account on our website. With loyalty, you earn points based on purchases and actions.
Subscribers get a monthly discount on their subscription of Cure. These purchases also award you points as a part of the loyalty program, and you can use your loyalty rewards on subscription orders, so you will definitely want to leverage both programs!
You automatically get 25 points for creating an account (or if you have already created an account with us) as a Premier Tier member of The Cure Club. To reach the Premier Tier you must spend $0-99 in a rolling 12-month period.
You automatically get 30 points for creating an account (or if you have already created an account with us) as an Elite Tier member of The Cure Club. You also will receive these points when you move from Premier to Elite! To reach the Elite Tier you must spend $100-249 in a rolling 12-month period.
You automatically get 40 points for creating an account (or if you have already created an account with us) as an Ultra Tier member of The Cure Club. You also will receive these points when you move from Elite to Ultra! To reach the Ultra Tier you must spend over $250 in a rolling 12-month period.
You can earn 1 point for every $1 you spend onΒ curehydration.comΒ as a Premier Tier member of The Cure Club.
You can earn 1.25 points for every $1 you spend onΒ curehydration.comΒ as an Elite Tier member of The Cure Club.
You can earn 1.5 points for every $1 you spend onΒ curehydration.comΒ as an Ultra Tier member of The Cure Club.
Log in or create an account on our Rewards page to learn what tier you are in.
Also, certain activities (like following us on Instagram or leaving a product review) can give you extra bonus points. To find out all the ways you can earn points, check out our Rewards Page at https://www.curehydration.com/pages/rewards. Finally, we may run promotions from time to time where there will be unique opportunities to earn even more points.
Points began accumulating when we launched the program on October 12, 2021. Any purchases made on or after that date qualify for points, and are logged under your email address. Your points balance will appear if you create, or already have created, an account with this email address under βMy Loyalty & Rewards.β Please note that unused points balances will expire 12 months after they are awarded.
Just click "Redeem Now" under your points balance. This will generate a unique redemption code that you can copy and paste and then apply at checkout for your next order.
Remember, once you redeem your points, your redemption code can only be used on one order!
First, log in to your account! Your points balance will be highlighted in a box on the top of the page. You can also navigate to your dedicated rewards page to view your points balance.
You can log into your account here: https://www.curehydration.com/a/account/login
Or view your rewards page here: https://www.curehydration.com/pages/rewards
Points can only be used in 100 point increments. So if you have 100 points, you can use that for $10 off at checkout. 200 points, $20. And so on.
On your birthday! The only instance in which birthday points will be delayed is if your birthday is within 30 days from the day you entered it. This is for fraud protection, and you will still get your points after approximately 30 days.
Yes, you can refer friends onΒ WWW.CUREHYDRATION.COM/PAGES/REFERRALS. Anyone you refer will receive $5 off their first $20+ purchase of Cure when they use your code. You will receive 50 points once they make their first purchase.
Yes, you can earn points when you purchase Cure in any of our qualified retailers! Simply save your receipt, navigate to your Rewards page, upload that receipt within 30 days after your purchase (make sure to show us that you bought Cure!) and we'll award 1 pointΒ for every $1 spent on Cure. Please note, points can take 5-7 business days to be processed and approved when you upload a receipt.
No, if you return a product, any points you have accumulated will be reversed.
No, unfortunately points can not be redeemed after a purchase has already been made.
Your VIP tier is determined by the amount you spend in a rolling 12-month period.
To reach:
- Premier Tier, you must spend $0-99
- Elite Tier, you must spend $100-249
- Ultra Tier, you must spend $250 or more
Once you qualify, you will instantly move up and have access to that tier's perks for a rolling 12-month period. As you move up in the VIP Tiers, you will retain all benefits from your previous tier.
When you are signed into your rewards account, your home page will list your VIP tier. Your current tier and perks will be highlighted in your welcome box, with your points balance.
As a Cure Club member, you will receive select sale emails ahead of the general public so you get first dibs on all the best promotions!
If your dollars spent in a given 12-month period qualifies you to enter a new tier threshold, you will receive an email welcoming you into the new tier immediately. This email marks your official first day in a new VIP tier.
If you are in the Elite Tier, you earn 1.25x points for every $1 that you spend on our website, www.curehydration.com. If you are in the Ultra Tier, you earn 1.5x points for every $1 that you spend on our website, www.curehydration.com. These accelerators will automatically apply when you make purchases on our website.
Your VIP tier status is good for 12 months after you reach the tier threshold. As long as you have met the required spend for your reward tier in the next year, you will keep your VIP status.
Your VIP tier is determined by the amount you spend in a rolling 12-month period.
To reach:
- Premier Tier, you must spend $0-99
- Elite Tier, you must spend $100-249
- Ultra Tier, you must spend $250 or more
Once you qualify, you will instantly move up and have access to that tier's perks for a rolling 12-month period. As you move up in the VIP Tiers, you will retain all benefits from your previous tier.
A successful referral is one where the person you referred uses your unique referral link to make their first order or subscription on Cure's website. You will be notified by email if you have completed a successful referral, as well as receive rewards points.Β
Customer Support
- Our Customer Support team can be contacted via email at hi@curehydration.com or through our contact page. Our Customer Support team responds to emails Monday-Friday, 9:00am - 6:00pm ET. Please allow our team 24 hours to review and get back to you. Emails received after business hours and during weekends will be answered the following business day.Β